If you need a return on investment (ROI) delivered solution, ITPrenuers will give you the best fit for your investment. From process owners, service desk managers and technicians, to virtual or physical support structures, all staff is experienced, certified, and orientated by us first to fit your organization before you take them on.

ITPrenuers can customize the delivered solution to suit your needs for quick success and an immediate ROI. Some engagement types include:

Process Solutions – Outsourcing your processes can be a cost effective and rapid solution to adding value to IT. The solution is not an out-of-the-box install, but a hybrid solution insuring quick implementation and successful integration to your existing environment.

Process Handoff - For the client who needs a push start, ITPrenuers installs and implements the process the same as above, while training the owners in parallel so a handoff can be performed once the owners have the ability to run the daily activities involved. Then ITPrenuers will maintain the process through a customized service plan to assist in process up-keep and revisions.

Service Desk Implementations
In today’s business framework, “The Service Desk” is one of the most critical aspects of your organization. Without this single point of contact, the users within your organization would lose significant time fixing issues and getting help.

In other words, "The Service Desk" is a function of doing business because of how it affects productivity. It can no longer be viewed traditionally, but rather must be viewed as the IT gateway to the customer. With so many failures in producing the right Call Center/Help Desk mix, the acceptance of misunderstood daily support activities plagues scores of companies.

Trasys, in partnership with ITPrenuers, aims to help companies first to understand their service desk environment. Trasys can complete this process in one to three months based upon how much knowledge your company has already validated.

If you need a single technician, manager, a complete Call Center and/or Help Desk, Trasys' Service Desk solutions are flexible and cost-effective.

• Partial Staff – Trasys staff is put in place while you control the management and process.
• Complete Teams – We control the Service Desk and integrate into it your business and IT infrastructure. You decide the Service Level Agreement you want and we will deliver.
• Complete Solutions – On-site or off-site Complete Solutions work well with organizations who need a fixed-price including staff, tools, and infrastructure.